"Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation " Harvey Thompson's "Who Stole My Customer " is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been "the" go-to expert for CxOs seeking to o...(展开全部)

Pulitzer Prize winner Hedrick Smith’s new book is an extraordinary achievement, an eye-opening account of how, over the past four decades, the American Dream has been dismantled and we became two Americas. In his bestselling The Russians, Smith took millions of readers inside the Soviet Union. In The Power Game, he took us inside Washington’s corridors of power. Now Smi...(展开全部)

Pulitzer Prize winner Hedrick Smith’s new book is an extraordinary achievement, an eye-opening account of how, over the past four decades, the American Dream has been dismantled and we became two Americas. In his bestselling The Russians, Smith took millions of readers inside the Soviet Union. In The Power Game, he took us inside Washington’s corridors of power. Now Smi...(展开全部)

Highly acclaimed for The End of Eddy, Edouard Louis in Who Killed My Father rips into France’s long neglect of the working class and its overt contempt for the poor, accusing the complacent French—at the minimum—of negligent homicide. “Racism,” he quotes Ruth Gilmore, “is the exposure of certain groups to premature death.” And Louis goes to visit the ugly gray town of his child...(展开全部)

A classic I Can Read about finding a friend—a good match for 3- to 6-year-olds looking for a friendship story, especially during or after a move. He likes his new room and his new street. The police officer and the mail carrier are very nice. But what Freddy really needs are friends—and he looks everywhere until he finds them! Syd Hoff created the Danny and the Dinosaur and Sam...(展开全部)

A classic I Can Read about finding a friend—a good match for 3- to 6-year-olds looking for a friendship story, especially during or after a move. He likes his new room and his new street. The police officer and the mail carrier are very nice. But what Freddy really needs are friends—and he looks everywhere until he finds them! Syd Hoff created the Danny and the Dinosaur and Sam...(展开全部)

From the ninth through the thirteenth century, the Chola dynasty of southern India produced thousands of statues of Hindu deities, whose physical perfection was meant to reflect spiritual beauty and divine transcendence. During festivals, these bronze sculptures—including Shiva, referred to in a saintly vision as “the thief who stole my heart”—were adorned with jewels and flowe...(展开全部)

Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your

Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your

Donald Maclean was one of the most treacherous spies of the Cold War era, a member of the infamous “Cambridge Five” spy ring, yet the extent of this shrewd, secretive man’s betrayal has never fully been explored. Drawing on formerly classified files, A Spy Named Orphan documents the extraordinary story of a model diplomat leading a chilling double-life until his exposure and de...(展开全部)