"Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation " Harvey Thompson's "Who Stole My Customer " is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been "the" go-to expert for CxOs seeking to o...(展开全部)

Pulitzer Prize winner Hedrick Smith’s new book is an extraordinary achievement, an eye-opening account of how, over the past four decades, the American Dream has been dismantled and we became two Americas. In his bestselling The Russians, Smith took millions of readers inside the Soviet Union. In The Power Game, he took us inside Washington’s corridors of power. Now Smi...(展开全部)

Pulitzer Prize winner Hedrick Smith’s new book is an extraordinary achievement, an eye-opening account of how, over the past four decades, the American Dream has been dismantled and we became two Americas. In his bestselling The Russians, Smith took millions of readers inside the Soviet Union. In The Power Game, he took us inside Washington’s corridors of power. Now Smi...(展开全部)

Highly acclaimed for The End of Eddy, Edouard Louis in Who Killed My Father rips into France’s long neglect of the working class and its overt contempt for the poor, accusing the complacent French—at the minimum—of negligent homicide. “Racism,” he quotes Ruth Gilmore, “is the exposure of certain groups to premature death.” And Louis goes to visit the ugly gray town of his child...(展开全部)

A classic I Can Read about finding a friend—a good match for 3- to 6-year-olds looking for a friendship story, especially during or after a move. He likes his new room and his new street. The police officer and the mail carrier are very nice. But what Freddy really needs are friends—and he looks everywhere until he finds them! Syd Hoff created the Danny and the Dinosaur and Sam...(展开全部)

From the ninth through the thirteenth century, the Chola dynasty of southern India produced thousands of statues of Hindu deities, whose physical perfection was meant to reflect spiritual beauty and divine transcendence. During festivals, these bronze sculptures—including Shiva, referred to in a saintly vision as “the thief who stole my heart”—were adorned with jewels and flowe...(展开全部)

Explore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your

河南人民出版社 ￥15.00 7-215-05479-9 本书是作者在临死前两年以日记的体的形式写下的自传。书中描述了他感染艾滋病病毒以后的生存状态，病毒在体内的肆虐。他的朋友比尔许诺可以救啊的命，但始终没有旅行，这种许诺带给他残酷的希望后更是残酷的失望。

In To the Friend Who Did Not Save My Life, critically acclaimed French writer Hervé Guibert has created an unnervingly intimate novel about an imaginative and vital young man confronting the ominous spectre of AIDS in his life. Le Nouvel Observateur calls it "a masterpiece." Written in the form of a journal, this novel offen both an unflinchingly honest examination of daily lif...(展开全部)

Who Moved My Cheese? is a simple parable that reveals profound truths. It is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy. Two are mice named Sniff and Scurry. And two are "Littlepeople" -- beings the size of mice who look and act a lot like people. Their names are Hem and Haw. "Cheese" i...(展开全部)